Refund policy

At Gloss Culture, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at contact@glossculture.com.

For hygiene and safety reasons, opened or used cosmetics and skincare products cannot be returned unless the item arrived damaged or incorrect.

To request a return or refund, please email us with your order number and clear photos of the product. Once your request is reviewed and approved, we’ll guide you through the next steps.

Approved refunds will be processed to your original payment method. Refund processing times may vary depending on your payment provider.

Gloss Culture reserves the right to refuse returns that do not meet our return requirements.